Fair Use Explained

1. Overview – Definition of “Unlimited”

• Unlimited means that the amount of data you download, or upload is not limited, however, Unlimited does not imply infinite
• You will not be billed for any data usage, nor will a shaping or speed limiting policy be applied to your service when you reach a downloaded and uploaded data
• Factors outside the control of TrueTelco may have an effect of altering user experience and download speeds. For example, localised congestion of wholesale supplied backhaul may prevent our wholesale supplier providing the same speeds at all times of
• The maximum data transfer speed of your connection is dependent on physical infrastructure such as your premises distance from the telephone exchange and quality of communications cabling. The speed of your own connection may place a limit to the amount of data that you are able to download.

2. Applications of this Policy

• This policy applies to services provided by TrueTelco Pty Ltd and aims to ensure that TrueTelco provides quality services to all of its customers and that no customer is disadvantaged by the conduct of
• In doing so, this policy ensures that all customers do not use TrueTelco services in an excessive or unreasonable
• In doing so, this policy ensures that all customers do not use TrueTelco services in an excessive or unreasonable
• TrueTelco may rely on its Fair Use Policy where any customer’s usage of the service is excessive or unreasonable.
• If your use of the service is found to be excessive or unreasonable, we will contact you by phone using the contact details you have provided to us to suggest more appropriate broadband services, or ask you to curtail your
• If after contacting you, your usage continues at an unreasonable level, this will amount to a breach of this
• This policy is supplementary to your obligations outlined in the TrueTelco Standard Terms and Conditions. Please visit https://www.truetelco/standard-terms-and-conditions for the most current T&C’s.

3. Unreasonable Use

• TrueTelco Unlimited Broadband plans are intended for personal use by residential
• Without limiting what is meant by “unreasonable”, TrueTelco considers the unreasonable use of services to include:
  • Use of a residential service for business
  • Resale of the service without prior
  • Heavy usage patterns that cause significant network congestion, disruption or otherwise adversely affect other customers use of the
  • Use of the service that contravenes the TrueTelco Standard Terms and Conditions found at https://truetelco.com.au/standard-terms-and-conditions

4.  Breach of Policy

• If TrueTelco considers your use of the service has, or is likely to breach this policy, TrueTelco will notify you
• If TrueTelco considers that use of the service continues to be unreasonable, or if the parties are unable to agree to the changes to the service, TrueTelco may, in its sole discretion, without liability:
  • Suspend or restrict the service (or any part of it) for any period TrueTelco sees fit or
  • Cancel the service by providing 30 days written notice to the